{"id":3046,"date":"2026-08-16T14:30:09","date_gmt":"2026-08-16T11:30:09","guid":{"rendered":"https:\/\/nova-leaf.net\/return-exchange-policy\/"},"modified":"2026-09-10T20:17:28","modified_gmt":"2026-09-10T17:17:28","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/nova-leaf.net\/en\/return-exchange-policy\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-04db8484 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-3e6ee788\"><h1 class=\"uagb-heading-text\"><span data-spectra-dc-field=\"current_post|post_title\" class=\"uag-pro-dynamic-content\">About Us<\/span><\/h1><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-4df384f6 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-74c43032\"><h3 class=\"uagb-heading-text\">Return &amp; Exchange Policy &#8211; Murtadha Ahmed Al-Shaikh Jafar Establishment<\/h3><p class=\"uagb-desc-text\">Last Updated: August 2026 <\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-84f374b0\"><p class=\"uagb-desc-text\">At Murtadha Ahmed Al-Shaikh Jafar Establishment -Nova Leaf-, your satisfaction and security are our top priorities. To ensure a seamless shopping experience, all returns and exchanges are governed by the following terms and conditions in compliance with applicable commercial regulations:   <\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-40b64fcb\"><h4 class=\"uagb-heading-text\">Timeframe &amp; Product Condition:<\/h4><p class=\"uagb-desc-text\">  1. Return or exchange requests must be submitted within 14 days from the date of receiving the order, accompanied by <strong>the original invoice or electronic proof of purchase<\/strong><br>Items must be returned in their original, unused, and undamaged condition, sealed in their original factory packaging.    <br>  3. Used items, items damaged due to customer misuse\/mishandling, or items with broken safety seals cannot be returned or exchanged for safety and quality assurance standards. <\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-709bd951\"><h4 class=\"uagb-heading-text\">Shipping &amp; Delivery Fees:<\/h4><p class=\"uagb-desc-text\">Cancellation Before Dispatch: If an order is canceled prior to shipping, the full amount\u2014including delivery charges\u2014will be refunded to the original payment method.  <br>Returns After Delivery (Change of Mind): If an item is returned or exchanged based on customer preference, only the item value will be refunded. Delivery and return shipping fees are non-refundable as the service has already been rendered.  <br>Defective or Incorrect Orders (Our Responsibility): In the rare event of receiving an incorrect item or a proven manufacturing defect, Nova Leaf will proudly cover all shipping and return fees to rectify the issue promptly.  <\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-eeba115a\"><h4 class=\"uagb-heading-text\">Promotions &amp; Bundle Offers:<\/h4><p class=\"uagb-desc-text\">For items purchased under bundle promotions (e.g., Buy 1 Get 1 Free, Buy 2 Get 1 Free, or second-item discounts), the entire promotional bundle set must be returned completely and in original condition to process the refund. <\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-00e3e2f4\"><h4 class=\"uagb-heading-text\">Refund Process:<\/h4><p class=\"uagb-desc-text\">  1. Returned items undergo a quality check upon arrival at our facility.<br>  2. Once approved, refunds will be credited back to the original payment card\/method within 7 to 14 business days, depending on your issuing bank&#8217;s processing timelines.  <\/p><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>About Us Return &amp; Exchange Policy &#8211; Murtadha Ahmed Al-Shaikh Jafar Establishment Last Updated: August 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